Privacy Policy

1. Introduction

299db ("we", "us", "our") is committed to protecting the privacy and security of all individuals who visit and use our online casino and sports betting platform. This Privacy Policy explains in plain, clear language how we collect, use, disclose, and safeguard the personal information you provide to us when you register an account, place wagers, make deposits or withdrawals, or simply browse our site.

We recognize the trust you place in us when you share your information. That trust is something we take seriously, and we have built our data practices to reflect responsible stewardship of every detail you entrust to 299db.

2. Information We Collect

When you create an account or interact with 299db, we may collect the following categories of personal data:

• Identity information: full name, date of birth, gender, and a government-issued identification number for account verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: transaction records associated with your deposits and withdrawals via payment methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full card numbers or mobile banking PINs.
• Technical information: IP address, browser type and version, operating system, device type, session duration, and page interaction data collected through cookies and server logs.
• Gameplay data: bet history, game sessions, win/loss records, and bonus activity associated with your account.
• Communications: records of messages exchanged with our customer support team, including any complaints, inquiries, or feedback you submit.

3. How We Use Your Information

299db uses the personal data we collect for the following lawful purposes:

• Account management: to create, maintain, and secure your 299db player account and verify your identity as required.
• Service delivery: to process your deposits and withdrawals, credit bonuses, resolve disputes, and provide the gaming and betting experience you expect.
• Customer support: to respond to your queries, investigate complaints, and improve the quality of our support services.
• Platform improvement and analytics: to analyze usage patterns, identify technical issues, and enhance the overall functionality and user experience of 299db.

4. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so. The primary grounds on which 299db relies include: (a) performance of a contract — processing is necessary to deliver the services you have requested when opening an account or placing a wager; (b) legitimate interests — such as fraud prevention, security monitoring, and service improvement, provided these interests are not overridden by your fundamental rights; and (c) your explicit consent, particularly where we send you promotional communications or optional platform notifications.

You may withdraw your consent to promotional communications at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

5. Cookies and Tracking Technologies

299db uses cookies and similar tracking technologies to operate essential site functions and improve your experience. The types of cookies we deploy include:

• Strictly necessary cookies: essential for the operation of the platform, including session management, login state, and security tokens. These cannot be disabled without disrupting core functionality.
• Analytical cookies: help us understand how visitors interact with 299db — which pages are visited most, how long sessions last, and where users encounter difficulties — so we can make data-informed improvements.
• Preference cookies: remember your settings and preferences — such as language choice — to provide a more personalised experience on return visits.

You can control cookie settings through your browser at any time. Please note that disabling certain cookies may affect the performance or availability of some platform features.

6. Data Sharing and Third Parties

299db does not sell, rent, or otherwise trade your personal data to external parties for advertising or commercial gain. We may, however, share limited and necessary data with the following categories of trusted partners under strict contractual obligations:

• Payment processors: information required to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, strictly limited to what is needed to complete each transaction.
• Technology and hosting providers: infrastructure partners who store and transmit data on our behalf, all of whom are bound by confidentiality and data-protection obligations equivalent to or stricter than those in this policy.
• Fraud prevention and security services: third-party systems used to detect and prevent fraudulent account activity, unauthorized access, and financial crime.
• Legal and regulatory authorities: where we are legally required or compelled by a valid court order to disclose certain information. In such cases we will comply while taking reasonable steps to minimise the scope of disclosure.

7. Data Security

We maintain a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting who within our organisation can view personal data, regular security audits and vulnerability assessments, and multi-factor authentication requirements for administrative access.

Despite these measures, no online system is completely immune to security risks. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

8. Your Privacy Rights

As a 299db user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the email address published in the footer of this page:

• Right of access: you may request a copy of all personal data we hold about you, together with an explanation of how and why it is used.
• Right of rectification: if any personal information we hold is inaccurate or incomplete, you can ask us to correct it at any time.
• Right of erasure: subject to legal retention obligations, you may request deletion of your personal data where we no longer have a lawful basis to retain it.
• Right to object: you can object to the processing of your data for direct marketing purposes at any time, with immediate effect.
• Right to data portability: you may request a structured, machine-readable copy of personal data you have provided to us, where technically feasible.

9. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this policy, or for as long as required by applicable legal or regulatory obligations. For active accounts, we retain data for the lifetime of the account relationship. Following account closure, we may retain certain records for a further period as required for legal compliance, dispute resolution, fraud prevention, and audit purposes.

When data is no longer required, we delete or anonymise it in a secure manner so that it can no longer be associated with you as an individual.

10. Children and Age Verification

299db is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We take age verification seriously and apply the following measures:

• All new account registrations require confirmation that the applicant is aged 21 or above at the time of registration.
• We may request identity documents to verify age claims before activating full account privileges.
• If we discover that a user under the age of 21 has accessed the platform, we will immediately close the account and return any remaining funds in line with our terms.
• We do not knowingly collect or store personal data from individuals under 21 years of age.

This policy is consistent with our commitment to responsible gaming. If you believe a minor has accessed 299db, please notify our support team immediately.

11. Links to Third-Party Sites

The 299db platform does not contain links to external third-party websites for commercial purposes. Should any informational reference to an external resource appear, please be aware that 299db has no control over the privacy practices or content of those external websites, and we are not responsible for the data-handling practices of sites we do not operate.

We recommend reviewing the privacy policies of any third-party services you choose to use in connection with payment methods or other services, as their practices may differ from ours.

12. Changes to This Privacy Policy

299db reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will update the "Last updated" date shown at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we protect your information.

Your continued use of 299db following the posting of changes constitutes your acceptance of the revised policy. If you do not agree with the updated terms, you should discontinue use of the platform and contact our support team to close your account.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team at the email address listed in the footer of this page. We aim to respond to all privacy-related inquiries within 5 business days. Your privacy matters to us, and we are committed to addressing your concerns promptly and professionally.